Shipping Policy

Thank you for shopping with Active Horizons! We are committed to providing a reliable and transparent shopping experience. Please read our Shipping Policy carefully to understand how we process and deliver orders across Europe.

By placing an order with us, you agree to the terms outlined in this policy.

📍 Order Processing

✅ Orders are processed within 1-7 business days after payment confirmation.
✅ Orders placed on weekends or public holidays will be processed on the next business day.
✅ Some items may be shipped separately due to warehouse locations.

🚨 Important Note: Some suppliers require additional processing time. Please allow 2-7 days before tracking information becomes available.

🚚 Free Shipping Policy (Europe Only)

We offer FREE Standard Shipping on all orders, with no minimum purchase required.

✅ Countries We Ship To (Europe Only)

🇩🇪 Germany, 🇫🇷 France, 🇮🇹 Italy, 🇪🇸 Spain, 🇳🇱 Netherlands, 🇧🇪 Belgium, 🇦🇹 Austria, 🇸🇪 Sweden, 🇩🇰 Denmark, 🇵🇱 Poland, 🇵🇹 Portugal, 🇨🇭 Switzerland, 🇮🇪 Ireland, 🇳🇴 Norway, 🇫🇮 Finland, 🇨🇿 Czech Republic, 🇭🇺 Hungary, 🇬🇷 Greece, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇪🇪 Estonia, 🇱🇹 Lithuania, 🇱🇻 Latvia, 🇱🇺 Luxembourg

❌ We do NOT currently ship outside Europe.

📌 Important Notes:

  • Free shipping is applied automatically at checkout.

  • Orders may be shipped in multiple packages due to different warehouse locations.

  • Customers are responsible for providing an accurate shipping address. If an incorrect address is provided, the customer may be responsible for reshipment fees.

📦 Estimated Delivery Times in Europe

We work with trusted international suppliers to deliver your orders as quickly as possible.

Country Estimated Delivery Time
🇩🇪 Germany, 🇫🇷 France, 🇳🇱 Netherlands, 🇧🇪 Belgium, 🇦🇹 Austria 7-20 business days
🇮🇹 Italy, 🇪🇸 Spain, 🇵🇹 Portugal 10-25 business days
🇸🇪 Sweden, 🇩🇰 Denmark, 🇫🇮 Finland, 🇵🇱 Poland 12-25 business days
Other European countries 12-30 business days

💡 Delivery times are estimates and may vary due to customs processing, local carriers, and external factors beyond our control.

🔎 Order Tracking

✅ Once your order has been shipped, you will receive a confirmation email with a tracking number.
✅ You can track your order on our Order Tracking Page using your tracking number.
✅ Tracking updates may take 5-10 business days to appear due to international transit procedures.

🚨 If tracking updates are delayed, this is usually due to customs clearance or international logistics.

🌎 Customs & Import Fees (For Non-EU Countries)

If you order from Switzerland, Norway, or other non-EU countries, customs duties or import taxes may apply.

🚨 Important Notes: ✅ Customers are responsible for customs fees or import duties imposed by their country.
✅ We do not cover these costs and are not responsible for customs delays.
✅ If a package is refused due to unpaid duties, a refund will be issued excluding shipping costs.

🚨 Delivery Issues & Lost Packages

✅ If your package is marked “delivered” but you did not receive it, check with your local courier or neighbors.
✅ If your package is lost in transit, please contact us at andreastoreplace@gmail.com.
✅ If a package is returned due to an incorrect address, the customer is responsible for any reshipment fees.

🚨 We are NOT responsible for lost or stolen packages after they have been marked as delivered.

📌 If a package is officially declared lost by the courier, we will work with the supplier to open a dispute and seek a resolution.

✍️ Address Accuracy & Order Modifications

✅ Customers must provide an accurate and complete shipping address at checkout.
✅ Once an order has been processed, we cannot guarantee address changes or modifications.

🚨 If the shipping address is incorrect, customers may need to cover reshipment costs.

⏳ Possible Delays & Unforeseen Issues

While we do our best to ensure on-time deliveries, delays can happen due to: ✅ Customs inspections
✅ Carrier delays (e.g., weather, strikes, peak seasons)
✅ Unforeseen global events

🚨 We do not issue refunds for orders delayed due to these circumstances.

⚠️ Force Majeure Clause

Active Horizons is not responsible for delays caused by force majeure events, including but not limited to:

  • Natural disasters

  • Pandemic-related restrictions

  • War, strikes, or government actions

📌 Refunds will NOT be issued for delays caused by these events.

🔄 Returns & Refunds

✅ We accept returns only for damaged, defective, or incorrect items.
✅ Refunds are not provided for delays caused by customs, local postal services, or international shipping issues.
✅ If your item qualifies for a return, please refer to our Return Policy.

📩 Contact Us

For any questions about your order, shipping, or tracking, feel free to reach out to our support team:

📧 Email: info@activehorizons.store
📍 Location: For administrative purposes only. Return addresses are provided upon request.

🛑 Legal Disclaimer

By placing an order with Active Horizons, you agree to the following terms: ✅ Shipping times are estimates, not guarantees. We cannot control carrier delays or customs processing times.
✅ Once a package is marked delivered, it is no longer our responsibility.
✅ Active Horizons is not responsible for lost, stolen, or delayed packages due to local carrier issues.
✅ We reserve the right to update this policy at any time without prior notice.